Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome to the BlockViz.xyz Support Center! Submit a bug, feature request, or question. Include screenshots/links if possible — we’ll reply as soon as possible.
Bugs & Technical Issues
Something isn’t working (Bug / Issue)
Report an error, broken behavior, or anything that isn’t working as expected.
Required fields are marked with an asterisk*
{"xsrfToken":"0924aba4e188fed4b6438062eccf9f33403dcbb4_lout","branding":{"id":"2","key":"bv","name":"BlockViz.xyz","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#282828","headerLinkColor":"#ffffff","headerLinkHoverColor":"#063257","headerLinkHoverBGColor":"#063257","headerBadgeColor":"#063257"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/45b2a1ea-4a55-4fde-83bc-79068b6851e0/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2JkZDFmNy0xNGM3LTQyNmItOWQyZC0xYTA3ZmQ0OTgyNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjQ1YjJhMWVhLTRhNTUtNGZkZS04M2JjLTc5MDY4YjY4NTFlMCI6WyJyZWFkIl19LCJleHAiOjE3NzYxMzYyOTMsIm5iZiI6MTc3NjEzNTY5M30.Ouy7dGH45ZpCsKkqE0f31eCbSjqluZ-5siMRYyc088k&client=e3bdd1f7-14c7-426b-9d2d-1a07fd498243&mode=fit","logoId":"45b2a1ea-4a55-4fde-83bc-79068b6851e0","isLogoAvailable":true,"helpCenterTitle":"Welcome to the BlockViz Help Portal","sharedPortalName":"BlockViz.xyz Help Portal","translations":{"en-US":{"helpCenterTitle":"Welcome to the BlockViz Help Portal","sharedPortalName":"BlockViz.xyz Help Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0a0f1a","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/b25d7002-cec6-4f09-bd59-fbf8e4a5f99f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2JkZDFmNy0xNGM3LTQyNmItOWQyZC0xYTA3ZmQ0OTgyNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmIyNWQ3MDAyLWNlYzYtNGYwOS1iZDU5LWZiZjhlNGE1Zjk5ZiI6WyJyZWFkIl19LCJleHAiOjE3NzYxMzYyOTMsIm5iZiI6MTc3NjEzNTY5M30.hb9dUqmn7LEjoZqevyan2f-qeHuG4MDN9ql71ABc0v0&client=e3bdd1f7-14c7-426b-9d2d-1a07fd498243&height=300&mode=fit","bannerMediaApiFileId":"b25d7002-cec6-4f09-bd59-fbf8e4a5f99f","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#0a0f1a","topBarTextColor":"#ffffff","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"bv","projectId":10000,"serviceDeskId":2,"name":"BlockViz.xyz","description":"<p>Welcome to the BlockViz.xyz Support Center! Submit a bug, feature request, or question. Include screenshots/links if possible — we’ll reply as soon as possible.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"20","name":"Feature request / Feedback","descriptionHtml":"","callToAction":"Feature request / Feedback","introHtml":"<p>Suggest improvements, new features, or share feedback.</p>","icon":10498,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[10],"key":""},{"id":"18","name":"Help / Question","descriptionHtml":"","callToAction":"Help / Question","introHtml":"<p>Ask a question or get help using BlockViz.</p>","icon":10491,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10491","groups":[8],"key":""},{"id":"19","name":"Something isn’t working (Bug / Issue)","descriptionHtml":"","callToAction":"Something isn’t working (Bug / Issue)","introHtml":"<p>Report an error, broken behavior, or anything that isn’t working as expected.</p>","icon":10472,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","groups":[9],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"14","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"15","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10512,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Questions & How-to"},{"id":9,"name":"Bugs & Technical Issues"},{"id":10,"name":"Ideas & Feedback"}],"orderMapping":{"10":[20],"8":[18],"9":[19],"7":[14,15],"3":[14,15],"6":[14],"4":[15]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"BV","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2JkZDFmNy0xNGM3LTQyNmItOWQyZC0xYTA3ZmQ0OTgyNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTcwNjU5MTI3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MTM2ODkzLCJuYmYiOjE3NzYxMzU2OTMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.GvZ081cl37Jyl6Yhx58OEWxfacIJGQ1vZ3aLarVcS14","targetCollection":"upload-user-collection--706591276","endpointUrl":"https://api.media.atlassian.com","clientId":"e3bdd1f7-14c7-426b-9d2d-1a07fd498243","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10000,"issueType":{"id":"10002","name":"[System] Service request"},"form":{"name":"Something isn’t working (Bug / Issue)","descriptionHtml":"","callToAction":"Something isn’t working (Bug / Issue)","intro":"<p>Report an error, broken behavior, or anything that isn’t working as expected.</p>","instructions":"","icon":10472,"iconUrl":"https://blockviz.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10472","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What’s not working?","description":"Add a short summary / title of the issue.","descriptionHtml":"<p>Add a short summary / title of the issue.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Elaborate on your bug / issue.","descriptionHtml":"<p>Elaborate on your bug / issue.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachments (optional)","description":"Feel free to share screenshots or other files.","descriptionHtml":"<p>Feel free to share screenshots or other files.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/19","calendarParams":{"firstDay":0,"date":"2026-04-14T05:01:33+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJlM2JkZDFmNy0xNGM3LTQyNmItOWQyZC0xYTA3ZmQ0OTgyNDMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTcwNjU5MTI3NiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc2MTM2ODkzLCJuYmYiOjE3NzYxMzU2OTMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.GvZ081cl37Jyl6Yhx58OEWxfacIJGQ1vZ3aLarVcS14","targetCollection":"upload-user-collection--706591276","endpointUrl":"https://api.media.atlassian.com","clientId":"e3bdd1f7-14c7-426b-9d2d-1a07fd498243","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}